1. Subject
These general terms and conditions define the rights and obligations of the parties regarding the remote booking of services offered by our establishment, whose contact details are specified in this booking confirmation document. They govern all steps necessary for making and managing the reservation between the contracting parties. The client acknowledges having read and accepted these general terms and conditions of sale as well as the terms and conditions of the reserved rate accessible on our booking platform. These general terms and conditions of sale apply to all bookings made online via our booking platform.
2. Reservation
The client selects the services presented on our booking platform. They acknowledge having been informed of the nature, destination, and booking conditions of the services available on our platform and having requested and obtained the necessary and/or additional information to make their reservation with full knowledge of the facts. The client is solely responsible for their choice of services and their suitability for their needs, so our liability cannot be sought in this regard. The reservation is deemed accepted by the client upon completion of the booking process.
3. Booking Process
Reservations made by the client are done through the digital booking form accessible online on our booking platform. The reservation is considered confirmed upon receipt of the booking form. Before making any reservation, the client agrees to complete the information requested on the form or booking request. The client certifies the truthfulness and accuracy of the information provided. After the final selection of services to be booked, the booking procedure includes, in particular, entering the credit card details if a guarantee or prepayment is required, reviewing and accepting the general terms and conditions of sale and the reserved rate conditions before confirming the reservation, and finally validating the reservation by the client.
4. Acknowledgment of Reservation
Our booking platform acknowledges receipt of the client's reservation by sending an email without delay. In the case of an online booking, the acknowledgment email summarizes the contract offer, the reserved services, prices, terms and conditions of the selected rate accepted by the client, the reservation date, information regarding after-sales service, and the address of the seller's establishment where the client can submit complaints.
5. Cancellation or Modification by the Client
The terms and conditions of the reserved rate specify the cancellation and/or modification policies:
If the client cancels or modifies their reservation before arrival:
Between 0 and 2 days before: 100% of the amount will be charged.
Between 3 and 14 days before: 50% of the amount will be charged.
Between 15 and 30 days before: 30% of the amount will be charged.
Between 31 and 60 days before: 0% of the amount will be charged.
6. Use of the Service
In accordance with regulations in force in certain countries, the client may be asked upon arrival to complete a police registration form. To do this, the client must present an identity document to verify whether they need to complete the form. Any behavior contrary to public morals and order will lead the establishment to ask the client to leave without any compensation or refund if payment has already been made. For establishments with House Rules, the client agrees to comply with them. In case of non-compliance with any provision of the House Rules, the establishment may ask the client to leave without any compensation or refund if payment has already been made.
7. Liability
The establishment cannot be held responsible for non-performance or improper performance of the reservation in case of force majeure, third-party actions, client actions, including internet unavailability, inability to access the website, external intrusion, computer viruses, or unauthorized prepayment by the cardholder's bank. Any reservation or payment that is irregular, invalid, incomplete, or fraudulent due to the client's fault will result in the cancellation of the order at the client's expense, without prejudice to any civil or criminal action against them.
8. Complaints
Complaints regarding non-performance or improper performance of reserved services must, under penalty of forfeiture, be submitted in writing within fourteen days after the client's departure from the establishment.
9. Prices
The prices for booking services are indicated before and during the reservation. Prices are confirmed to the client including all taxes, in the commercial currency of the establishment, and are only valid for the period indicated on the booking platform. If payment to the establishment is made in a currency other than that confirmed during booking, exchange fees are the client's responsibility. All reservations, regardless of origin, are payable in the local currency of the establishment unless otherwise specified. Unless stated otherwise on the booking platform, additional services are not included in the price. Applicable taxes (local taxes, tourist taxes, etc.) indicated on the pricing page must be paid directly at the establishment. Prices include the VAT applicable on the order date, and any change in the VAT rate will automatically affect the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the authorities will automatically be reflected in the prices on the invoice date.
10. Payment
The client provides their banking details as a guarantee for the reservation, unless special conditions or rates apply, by credit card or private card (Visa, Mastercard, American Express, Diners Club, etc., depending on what the booking platform allows), entering the card number directly (without spaces), expiry date, and CVV in the secure SSL area. The card used must be valid at the time of service consumption. The client must present the card used to guarantee the reservation upon arrival at the establishment. Payment is collected at the establishment during the stay unless special conditions or rates require partial or full prepayment at the time of booking. Prepayment is considered a deposit. In case of no-show, the establishment will charge the client a flat-rate indemnity as indicated in its general and specific terms. Payments are secured by elloha.com/stripe.com. Card validity is verified by stripe.com. Payment may be refused for reasons such as a stolen card, blocked card, exceeded limit, or input error. The client must contact their bank and the establishment to confirm the reservation and payment method. For rates requiring online prepayment, the deposit is debited at the time of booking. Some establishments may issue electronic invoices, with the original file certified and available online at the URL provided by the establishment.
11. Privacy
The client is informed on each personal data collection form whether responses are mandatory or optional, indicated by an asterisk. The information processed is intended for the establishment, elloha.com, its entities, partners, and service providers (including online payment providers). The client authorizes elloha.com to share personal data with third parties if compatible with fulfilling the operations under these terms and in accordance with the Privacy Charter. During online payment, the client's banking details are transmitted via stripe.com to the establishment's bank to execute the reservation contract. The client acknowledges this data transfer may occur to countries without adequate personal data protection but consents as necessary to execute the reservation. Constellation SAS / Stripe.com, as professionals, commit to ensuring security and confidentiality for these data transfers.
12. Proof Agreement
Entering banking information and accepting these terms and the booking form constitutes an electronic signature with the same value as a handwritten signature. Electronic records stored by elloha.com will be kept securely and considered proof of communications, orders, and payments. The client is informed that their IP address is recorded at the time of booking.
13. Force Majeure
Force majeure refers to any external event beyond the parties' control that is both unforeseeable and insurmountable, preventing either the client or the establishment from fulfilling all or part of their contractual obligations. Events recognized as force majeure or fortuitous events are those usually acknowledged by French courts. Neither party may be held liable for non-performance due to a force majeure event. Force majeure suspends the parties' obligations, and each party bears any resulting costs.
14. Dispute Resolution
These general terms and conditions are governed by the law of the country where the establishment is located, without prejudice to any mandatory consumer protection provisions applicable in the client's country of residence.
15. Entire Agreement
These general terms and conditions, the reserved rate terms, and the booking form represent the entire obligations of the parties. No general or specific conditions provided by the client may be added. Contractual documents, in decreasing order of priority, are the booking form (including special conditions of the reserved rate) and these general terms. In case of conflict between the booking form and the general terms, the booking form provisions prevail. These general terms may be modified or supplemented by the establishment at any time. The new version will be posted online and will automatically apply to future clients.
These general terms and conditions define the rights and obligations of the parties regarding the remote booking of services offered by our establishment, whose contact details are specified in this booking confirmation document. They govern all steps necessary for making and managing the reservation between the contracting parties. The client acknowledges having read and accepted these general terms and conditions of sale as well as the terms and conditions of the reserved rate accessible on our booking platform. These general terms and conditions of sale apply to all bookings made online via our booking platform.
2. Reservation
The client selects the services presented on our booking platform. They acknowledge having been informed of the nature, destination, and booking conditions of the services available on our platform and having requested and obtained the necessary and/or additional information to make their reservation with full knowledge of the facts. The client is solely responsible for their choice of services and their suitability for their needs, so our liability cannot be sought in this regard. The reservation is deemed accepted by the client upon completion of the booking process.
3. Booking Process
Reservations made by the client are done through the digital booking form accessible online on our booking platform. The reservation is considered confirmed upon receipt of the booking form. Before making any reservation, the client agrees to complete the information requested on the form or booking request. The client certifies the truthfulness and accuracy of the information provided. After the final selection of services to be booked, the booking procedure includes, in particular, entering the credit card details if a guarantee or prepayment is required, reviewing and accepting the general terms and conditions of sale and the reserved rate conditions before confirming the reservation, and finally validating the reservation by the client.
4. Acknowledgment of Reservation
Our booking platform acknowledges receipt of the client's reservation by sending an email without delay. In the case of an online booking, the acknowledgment email summarizes the contract offer, the reserved services, prices, terms and conditions of the selected rate accepted by the client, the reservation date, information regarding after-sales service, and the address of the seller's establishment where the client can submit complaints.
5. Cancellation or Modification by the Client
The terms and conditions of the reserved rate specify the cancellation and/or modification policies:
If the client cancels or modifies their reservation before arrival:
Between 0 and 2 days before: 100% of the amount will be charged.
Between 3 and 14 days before: 50% of the amount will be charged.
Between 15 and 30 days before: 30% of the amount will be charged.
Between 31 and 60 days before: 0% of the amount will be charged.
6. Use of the Service
In accordance with regulations in force in certain countries, the client may be asked upon arrival to complete a police registration form. To do this, the client must present an identity document to verify whether they need to complete the form. Any behavior contrary to public morals and order will lead the establishment to ask the client to leave without any compensation or refund if payment has already been made. For establishments with House Rules, the client agrees to comply with them. In case of non-compliance with any provision of the House Rules, the establishment may ask the client to leave without any compensation or refund if payment has already been made.
7. Liability
The establishment cannot be held responsible for non-performance or improper performance of the reservation in case of force majeure, third-party actions, client actions, including internet unavailability, inability to access the website, external intrusion, computer viruses, or unauthorized prepayment by the cardholder's bank. Any reservation or payment that is irregular, invalid, incomplete, or fraudulent due to the client's fault will result in the cancellation of the order at the client's expense, without prejudice to any civil or criminal action against them.
8. Complaints
Complaints regarding non-performance or improper performance of reserved services must, under penalty of forfeiture, be submitted in writing within fourteen days after the client's departure from the establishment.
9. Prices
The prices for booking services are indicated before and during the reservation. Prices are confirmed to the client including all taxes, in the commercial currency of the establishment, and are only valid for the period indicated on the booking platform. If payment to the establishment is made in a currency other than that confirmed during booking, exchange fees are the client's responsibility. All reservations, regardless of origin, are payable in the local currency of the establishment unless otherwise specified. Unless stated otherwise on the booking platform, additional services are not included in the price. Applicable taxes (local taxes, tourist taxes, etc.) indicated on the pricing page must be paid directly at the establishment. Prices include the VAT applicable on the order date, and any change in the VAT rate will automatically affect the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the authorities will automatically be reflected in the prices on the invoice date.
10. Payment
The client provides their banking details as a guarantee for the reservation, unless special conditions or rates apply, by credit card or private card (Visa, Mastercard, American Express, Diners Club, etc., depending on what the booking platform allows), entering the card number directly (without spaces), expiry date, and CVV in the secure SSL area. The card used must be valid at the time of service consumption. The client must present the card used to guarantee the reservation upon arrival at the establishment. Payment is collected at the establishment during the stay unless special conditions or rates require partial or full prepayment at the time of booking. Prepayment is considered a deposit. In case of no-show, the establishment will charge the client a flat-rate indemnity as indicated in its general and specific terms. Payments are secured by elloha.com/stripe.com. Card validity is verified by stripe.com. Payment may be refused for reasons such as a stolen card, blocked card, exceeded limit, or input error. The client must contact their bank and the establishment to confirm the reservation and payment method. For rates requiring online prepayment, the deposit is debited at the time of booking. Some establishments may issue electronic invoices, with the original file certified and available online at the URL provided by the establishment.
11. Privacy
The client is informed on each personal data collection form whether responses are mandatory or optional, indicated by an asterisk. The information processed is intended for the establishment, elloha.com, its entities, partners, and service providers (including online payment providers). The client authorizes elloha.com to share personal data with third parties if compatible with fulfilling the operations under these terms and in accordance with the Privacy Charter. During online payment, the client's banking details are transmitted via stripe.com to the establishment's bank to execute the reservation contract. The client acknowledges this data transfer may occur to countries without adequate personal data protection but consents as necessary to execute the reservation. Constellation SAS / Stripe.com, as professionals, commit to ensuring security and confidentiality for these data transfers.
12. Proof Agreement
Entering banking information and accepting these terms and the booking form constitutes an electronic signature with the same value as a handwritten signature. Electronic records stored by elloha.com will be kept securely and considered proof of communications, orders, and payments. The client is informed that their IP address is recorded at the time of booking.
13. Force Majeure
Force majeure refers to any external event beyond the parties' control that is both unforeseeable and insurmountable, preventing either the client or the establishment from fulfilling all or part of their contractual obligations. Events recognized as force majeure or fortuitous events are those usually acknowledged by French courts. Neither party may be held liable for non-performance due to a force majeure event. Force majeure suspends the parties' obligations, and each party bears any resulting costs.
14. Dispute Resolution
These general terms and conditions are governed by the law of the country where the establishment is located, without prejudice to any mandatory consumer protection provisions applicable in the client's country of residence.
15. Entire Agreement
These general terms and conditions, the reserved rate terms, and the booking form represent the entire obligations of the parties. No general or specific conditions provided by the client may be added. Contractual documents, in decreasing order of priority, are the booking form (including special conditions of the reserved rate) and these general terms. In case of conflict between the booking form and the general terms, the booking form provisions prevail. These general terms may be modified or supplemented by the establishment at any time. The new version will be posted online and will automatically apply to future clients.